Terms of Service

Welcome to Cleantique Solutions (“Cleantique,” “we,” “us,” “our”). These Terms & Conditions (“Terms”) govern the use of our website and the cleaning, fumigation, pest control, and related services (“Services”) we provide to our clients (“you,” “your,” “Client”). By booking our Services, requesting a quote, or using our website, you agree to these Terms.

If you do not agree with these Terms, please do not use our Services.

1) Company Information

Business Name: Cleantique Solutions
Phone / WhatsApp: 0793 329 293
Email: hi@cleantique.co.ke
Service Area: Nairobi and its environs

2) Scope of Services

Cleantique Solutions provides professional cleaning and fumigation services including, but not limited to:

• House and apartment cleaning

• Deep cleaning

• Office and commercial cleaning

• Move-in / move-out cleaning

• Post-construction cleaning

• Upholstery, mattress, carpet and rug cleaning

• Fumigation and pest control treatments (e.g., cockroaches, bed bugs, rodents, ants, mosquitoes)

Service scope is defined in the quote, invoice, or booking confirmation. Any additional tasks outside the agreed scope may attract additional charges.

3) Quotes, Pricing & Minimum Charges

3.1 Quotes

Quotes are provided based on information shared by the Client (including photos/videos, size, condition, and location). Final charges may change if:

• The space condition differs significantly from what was described

• Additional areas/tasks are requested

• Access limitations or delays affect service time

3.2 Pricing

We aim to maintain clear, transparent pricing. Prices are typically based on:

• Size of property / square footage

• Type of service (standard, deep clean, post-construction, fumigation etc.)

• Condition (light / medium / heavy)

• Add-ons requested

• Location and transport requirements

3.3 Minimum Charges

A minimum service charge may apply to certain bookings, depending on the service type and location. Minimum charges will be communicated during quoting or booking.

4) Booking & Scheduling

4.1 Confirmation

Bookings are confirmed only after:

• Client approval of quote and scope, and

• Receipt of required deposit (if applicable), or confirmed booking terms.

4.2 Arrival Time

We aim to arrive within the agreed time window. Delays may occur due to traffic, weather, access restrictions, or earlier bookings. We will communicate any significant changes.

4.3 Client Responsibility (Access & Preparation)

The Client must ensure:

• Access to the premises at the agreed time

• Availability of water and electricity (where needed)

• Safe and reasonable working conditions

• Secure parking where possible (or inform us if not available)

If we are unable to access the premises within 20–30 minutes of arrival due to Client-related reasons, the booking may be considered a late cancellation and a fee may apply.

5) Deposits & Payment Terms

5.1 Deposits

Certain services may require a deposit to confirm booking (especially deep cleaning, post-construction cleaning, move-out cleaning, and fumigation). Deposit requirements will be communicated during booking.

5.2 Payment Due

Unless otherwise agreed in writing:

• Residential clients: payment is due upon completion

• Commercial clients: payment terms may be based on contract and invoice timelines

5.3 Payment Methods

Accepted payment methods will be shared at the time of booking (e.g., M-Pesa, bank transfer, cash where applicable).

5.4 Non-Payment

If payment is not made as agreed, Cleantique Solutions reserves the right to:

• withhold service reports or follow-up visits

• suspend ongoing services

• pursue payment through appropriate recovery channels

6) Cancellations, Rescheduling & No-Shows

6.1 Cancellations

• Cancellations made 24 hours or more before the booking time may be rescheduled without penalty.

• Cancellations made less than 24 hours before the booking may attract a cancellation fee to cover scheduling and transport costs.

• Same-day cancellations may attract a higher fee.

6.2 Rescheduling

We are happy to reschedule subject to availability. If multiple reschedules occur, Cleantique may require a new deposit or revised terms.

6.3 No-Show

If our team arrives and cannot access the premises, or the Client is unavailable, it may be treated as a no-show and a call-out fee may apply.

7) Satisfaction Promise & Service Quality

Cleantique Solutions is committed to quality. If you are not satisfied with any part of the cleaning service within the agreed scope:

• Notify us within 24 hours of service completion

• Share photos/videos where applicable

• We may offer a revisit to correct missed areas at no additional labour charge (at our discretion)

Exclusions

Our Satisfaction Promise does not apply to:

• Areas not included in the agreed scope

• Permanent stains, wear and tear, discoloration, rust, mold damage, or existing damage

• Results limited by the condition of materials or surfaces

• Issues caused by client-supplied products/equipment

8) Fumigation & Pest Control Terms (Important)

8.1 Safety & Preparation

Clients must follow all preparation instructions provided by Cleantique Solutions. Preparation may include:

• Covering/storing food and utensils

• Securing pets

• Closing/opening specified windows and doors

• Removing or covering sensitive items

Failure to follow preparation instructions may reduce treatment effectiveness and/or create safety risks.

8.2 Re-Entry & Ventilation

Re-entry time depends on the product used and treatment type. We will provide guidance on:

• Minimum time to stay out

• Ventilation procedures

• Cleaning recommendations after re-entry

Clients must comply with re-entry guidance. Cleantique Solutions is not responsible for incidents resulting from failure to follow instructions.

8.3 Treatment Limitations

No pest control treatment can guarantee permanent elimination in all environments due to reinfestation risks (e.g., neighboring units, sanitation issues, structural openings). Where necessary, we may recommend follow-up visits, particularly for:

• Bed bugs

• Severe infestations

8.4 Warranty / Follow-Up

If a follow-up service is included, its terms will be specified in the quote or invoice (e.g., “revisit within 7 days”). Follow-up is valid only when:

• Preparation instructions were followed

• Recommended sanitation and preventive steps were maintained

• No reinfestation source was introduced

9) Client Duties During Service

To support safe and efficient service, the Client agrees to:

• Secure valuables, cash, and sensitive documents

• Inform us of fragile items or restricted areas

• Inform us of pets on-site

• Inform us of allergies or sensitivities to cleaning products

• Provide parking or inform us of access restrictions

Cleantique Solutions is not liable for loss or damage arising from failure to secure valuables.

10) Damage, Breakage & Liability

10.1 Reporting Damage

If you believe our team caused damage, notify us within 24 hours and provide evidence (photos/videos). We will investigate promptly.

10.2 Limitation of Liability

Cleantique Solutions is not liable for:

• Pre-existing damage, wear and tear, or items in poor condition

• Electrical or plumbing failures unrelated to our service

• Damage caused by unstable furniture, weak fittings, or faulty fixtures

• Damage caused by client instructions or client-supplied materials

• Indirect or consequential losses (e.g., loss of business, downtime)

Where liability is proven, our maximum liability is limited to the total amount paid for that specific service, unless otherwise required by law.

11) Health & Safety

Cleantique Solutions reserves the right to refuse or stop service if:

• The environment is unsafe for staff (hazards, aggressive animals, unsafe wiring, biohazards)

• Illegal activities are suspected

• Staff are harassed or threatened

• The Client requests unsafe or unlawful procedures

In such cases, fees may still apply depending on time and resources already committed.

12) Promotions & Discounts

Promotions:

• Are subject to availability and may be time-limited

• Cannot be combined unless explicitly stated

• May exclude certain services (e.g., post-construction, specialty pest control)

• Are valid only under the conditions stated in the offer

13) Use of Photos / Videos

Cleantique Solutions may take before-and-after photos/videos for quality control and training.
We will only use your photos publicly (e.g., social media) with your consent. Your privacy matters.

14) Privacy & Data Protection

We collect and use your personal information (e.g., name, contact details, location) to provide quotes and deliver Services. We do not sell your personal data.

For details, please see our Privacy Policy.

15) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya.
If a dispute arises, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, the matter may be referred to mediation or pursued through the appropriate courts in Kenya.

16) Changes to These Terms

Cleantique Solutions may update these Terms from time to time. Updates will be posted on this page with the revised “Last Updated” date.

17) Contact Us

For questions, bookings, or concerns, contact:

📞 0793 329 293
✉️ hi@cleantique.co.ke
📍 Nairobi, Kenya